The
launching of the “Oks na Oks” Programs signaled a turning
point for the NTC, the concerned industries, their practitioners, and
consumers. The emphasis on Organization, Cleanliness, and Security meant
a new and re-energized Commission that aims to reach nothing less than
exemplary standards. It also meant vigilance for challenging trends with
an eye for the future. Telecommunication laws and other regulations were
subjected to scrutiny and study, to determine if they were still applicable
for a highly technological age. Complaints and other requests from the
consumers were accommodated and responded to, in order to ensure that
the industries were serving their target publics. The NTC itself made
sure it was functioning at peak performance; equipment was modernized,
computer systems were upgraded, and personnel were sent to choice seminars.
The Commission saw the challenges posed by the future and met it head-on.
NTC PROGRAMS 2001
On Addressing Problems on Government Regulatory Issues:
continuing review of existing telecommunication laws and memorandum
circulars
prioritation of NTC's modernization and computerization projects
for the annual budgetary requirements
computer trainings and seminars are conducted to all rank-and-file
employees
reduction of processing time from 15-50% hastened delivery of
frontline service to the public
On Addressing Problems Associated with Investors, Telecommunications,
and Broadcast Service Providers:
benchmark standards formulated to reduce the number of drop calls
from 2% to 1.5%
Regional Offices' intensified inspection activities determined
network compliance of all telecommunications and broadcast network
starting Sept. 12, 2001, promulagation of the Implementing Rules
and Regulations for Retail Pricing
On Addressing Computer Complaints
enforcement of the One Stop Public Assistance Center (OSPAC)
at the Central Office
activation of all Regional OSPACs
protection of consumer rights ensured through OSPAC
intensified public information and campaign over broadcast and
print media
imposition of expeditious, impartial settlement and implementation
of interconnectin agreement between carriers (Smart, Globe, Piltel, and
Paptelco on April 6, 2001; Misortel and PhilCom on August 13, 2001; Cruztelco
and Philcom on August 24, 2001; Cruztelco and Misortel on October 5, 2001.)
OKS NA OKS
"Organisado"
enforcement of the One Stop Public Assistance Center (OSPAC)
at the Central Office
activation of all Regional OSPACs
malicious text messages addressed through creation of Task Force
assisting OSPAC and by setting guidelines and procedures to handle public
complaints
NTC website continually updated to seve as information basket
for all NTC clients
NCR Inspection Teams mobilized to monitor CMTS' capabilities
Fast Lane/Counter introduced to hasten delivery of frontline
services
"Kalinisan"
implementation of Clean and Green Projects in the Central and
all Regional Offices
implementation of Zero Waste Management Project
Regular Pest Control
Coordinated projects with NTC janitorial service
"Seguridad"
employment of round-the-clock service
guards equipped with bomb and metal detectors
perimeter fences in Central and Regional Offices maintained
regulation regarding maintenance and security of office equipment
and facilities
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